- Lead the community outreach programme for a pet-lover mobile application, a mobile startup.
- Experience in Community Management for the Digital Transformation division in StarHub.
- Develop Customer Support Best Practices with Service Team in StarHub.
- Took the lead on the Chong Pang Cat Ownership Pilot Programme. A first in Singapore, endorsed by Minister K Shanmugam and multiple government bodies to legitimize cat ownership in HDB flats.